Refund policy

Returns & Refunds

 

We want you to love your GlowSack. If you don't, here's how it works.

 

14-day returns: You can cancel or return your order within 14 days of receiving it, for any reason. Items must be unused and in their original packaging. Email us at ecomveng@gmail.com with your order number and we'll send you the return details. Return postage is paid by the customer unless the item is faulty.

 

Faulty or damaged items: If your GlowSack arrives damaged, faulty or not as described, email us within 30 days with your order number and a photo. We'll send a free replacement or give you a full refund, and you won't need to send it back.

 

Refunds: Once we've received and checked your return (or approved a faulty-item claim), we'll refund you to your original payment method within 14 days.

 

Lost orders: If your tracking hasn't updated in 20 business days, contact us and we'll sort a replacement or refund.